模块 | Shanghai NOVA Engineering & Technology Development Co., Ltd.

tel:
+86 21-66786578
email:
novasara@novachn.cn

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Singoo insists on an international team, localized service, insists on the introduction of excellent foreign employees, and enhances the company's professional capabilities

Address :
4th Floor, Building 8, Huayi Innovation Park, Lane 912, Bibo Road, Pudong New Area, Shanghai
Phone : +86 1 8888888888
Email : singoo@singoo.cc
Whatsapp : +86 1 8888888888
Skype : singoo@singoo.cc

Pre-sale service

We always work hard to improve our goods and services to achieve higher results for our clients. We love challenging tasks that require an innovative approach. Thus, if your business needs a unique solution, we are ready to fine-tune our existing products to meet all your demands. Our company is a group of devotees sharing mutual priorities and values. We know that only those committed to their work can provide the best-quality products and services. That’s why every person that wants to join our team should undergo rigorous selection.

Customer need

Key process verification

Technical scheme design

Quotation

Discussion

Technical confirmation

Sign contract

Sale service

We adopt project manager responsibility system. Project manager will carry out order tracking and execute one-to-one service to customers. Our work contents include: technical drawing review, external purchase progress and quality tracking, production schedule, semi-finished product quality control, finished product quality control, product appearance, delivery report and technical documents, logistics, equipment installation, debugging, training, until delivery to customers. During the process of project procurement and manufacturing, you can check the process by entering the project number online real-time query through NOVA official website ‘www.novachn.cn’ and the project manager will update the project schedule regularly and upload photos or video of the progress of the project.

Project manager responsibility system

Real-time tracking of project progress

Process inspection and feedback

Test and preliminary acceptance

Packaging and transportation

On-site Construction

Adjustment and qualification

Acceptance

After-sales service

1. One year warranty and our company provides technical support for free outside the warranty period;

2. The service hotline is open all day long, answered by professional engineers, and replied within one hour after receiving customer feedback;

3. If the on-site solution is needed, we will arrange professional technical service personnel. We promise that if the problem does not resolve, the service personnel will not leave;

4. We will visit customers regularly every six months to ensure the normal operation of customer equipment;

5. During the warranty period, provide free recall and repair services (except for force majeure damage and man-made damage), and charge material cost outside the warranty period;

6. We have strong equipment accessories library. All parts which are on the equipment you have bought can be bought on the market or our company within 10 years, and the price we provided is the cost price;

7. Equipment upgrade service: With the continuous innovation and upgrading of our products, if the equipment you purchased has been in use for many years, our company can provide you with the upgrade service when the performance gap with the production equipment is very large, and we only charge for cost;

8. We will keep the business documents, technical documents, factory records, maintenance records, maintenance records and other data of each equipment or project, so as to better provide customers with fast and high-quality services.

Confirm on-site conditions

Training

Acceptance

Regular return visit

One-year maintenance

Lifetime warranty for cost